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Information We Collect

Information you give us directly

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When you contact us or become a client:

• Your name, email address, and contact details

• Company information and job title

• Project requirements and business needs

• Any information you share during consultations

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During our working relationship:

• Communications via email, phone, or meetings

• Documents and materials you provide for projects

• Feedback and testimonials you give us

• Invoice and payment information

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When you make payments:

• Billing address and payment method information

• Transaction history and invoice details

• Note: We don't store your full credit card numbers - that's handled securely by our payment partners
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Information We Collect Automatically

‍Website usage (if applicable):

• Your IP address and general location

• Device type, browser, and operating system

• Pages you visit on our website
• How you found us (search engines, referrals, etc.)

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Business communications:

• Email interactions and response times

• Meeting attendance and participation

• Project timelines and deliverables

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How We Use Your Information

We use your information to deliver excellent service and maintain our business relationship:

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Service Delivery:

• Understanding your business needs and requirements

• Providing the services you've requested

• Managing projects and deliverables

• Communicating about work progress and updates
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Business Operations:

• Processing payments and managing invoices

• Maintaining accurate client records

• Scheduling meetings and appointments

• Providing customer support when needed
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Improving Our Services:

• Understanding what works best for our clients

• Developing new service offerings

• Analyzing business trends and outcomes

• Gathering feedback to enhance our approach
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Staying Connected:

• Sending important project updates

• Sharing relevant industry insights

• Occasional marketing communications (only if you've opted in)

• Following up on completed projects
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Legal and Administrative:

• Complying with legal and regulatory requirements

• Maintaining proper business records

• Protecting against fraud

• Enforcing our service agreements
  
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When We Share Your Information

We don't sell your personal information to anyone. We only share it in these specific situations:

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• With Trusted Partners:
  We may work with other professionals or service providers to deliver your project (such as specialists, contractors, or tools providers). They only get the information they need and are required to protect it.
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• For Legal Reasons:
  We may share information if required by law, to respond to legal requests, or to protect the rights and safety of Propello, our clients, or others.
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• Business Changes:
  If Propello is acquired or merges with another company, your information may be transferred as part of that transaction. We'll notify you if this happens.
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• With Your Permission:
  We may share information in other ways if you specifically agree to it, such as using your testimonial or case study in our marketing.

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Your Privacy Rights

You have control over your personal information:

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• Access and Updates:
  
  • View the personal information we have about you
  • Update or correct any inaccurate information
  • Request a copy of your data
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• Communication Control:
  
  • Opt out of marketing communications
  • Choose how we contact you (email, phone, etc.)
  • Unsubscribe from newsletters or updates anytime
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• Data Management:
  
  • Request deletion of your personal information
  • Limit how we use your information
  • Object to certain types of processing
  
  To exercise these rights, contact us at privacy@propello.com or reach out directly to your main contact at Propello.

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How We Protect Your Information

Security is important to us, especially when handling client information:

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• Physical Security:
  
  • Secure office spaces with restricted access
  • Locked filing cabinets for physical documents
  • Clean desk policies for sensitive information
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• Digital Security:
  
  • Encrypted email communications
  • Secure file sharing and storage systems
  • Regular backups of important data
  • Strong password policies and access controls
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• Operational Security:
  • Limited access to client information on a need-to-know basis
  • Regular team training on data protection
  • Confidentiality agreements with all staff
  • Secure disposal of sensitive materials
  
  While we implement strong security measures, we also encourage you to be mindful of what information you share and how you communicate with us.
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• Data Storage and International Transfers
  Your information is primarily stored in Australia. If we need to transfer your information internationally for any reason (such as working with international partners), we ensure appropriate protections are in place to safeguard your privacy rights.

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How Long We Keep Your Information

We keep your information based on business needs and legal requirements:

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Active client relationships: Throughout our working relationship

Financial records: As required by law and for accounting purposes (typically 7 years)

Project materials: Until project completion plus a reasonable period for follow-up

Marketing communications: Until you opt out or we determine it's no longer needed

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When we no longer need your information, we securely delete or destroy it.

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Website Cookies and Tracking

If you visit our website, we may use cookies and similar technologies to:

• Remember your preferences

• Understand how visitors use our site

• Improve our website experience

• Analyze which content is most helpful

You can control cookies through your browser settings, though this may affect how our website functions.

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Children's Privacy

Propello provides professional services and is not intended for children under 16. We don't knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

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Third-Party Services

We may use third-party services to help deliver our work (such as cloud storage, communication tools, or project management systems). When we do, we choose providers with strong privacy practices and ensure they protect your information appropriately.

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Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we'll:

• Email you about the updates

• Post the updated policy on our website

• Discuss any major changes that affect our working relationship

We encourage you to review this policy periodically to stay informed about how we protect your information.

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Contact Us

Have questions about this privacy policy or how we handle your information? We're here to help:

Email: hello@propello.com
Mail: Propello Privacy Team

Phone: 0416 097 775

If you're in the EU and believe we haven't addressed your privacy concerns adequately, you can also contact your local data protection authority.

We're committed to protecting your privacy and being transparent about our data practices.
Thank you for trusting Propello with your business.

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