At Propello, we believe your privacy matters. This policy explains how we handle your personal information when you work with us and use our services. We've written this in plain language to make it easy to understand exactly what we do with your data.
Last updated 11 July 2025
Information We Collect
When you contact us or become a client:
Your name, email address, and contact details
Company information and job title
Project requirements and business needs
Any information you share during consultations
During our working relationship:
Communications via email, phone, or meetings
Documents and materials you provide for projects
Feedback and testimonials you give us
Invoice and payment information
When you make payments:
Billing address and payment method information
Transaction history and invoice details
Note: We don't store your full credit card numbers - that's handled securely by our payment partners
Information We Collect Automatically
Website usage (if applicable):
Your IP address and general location
Device type, browser, and operating system
Pages you visit on our website
How you found us (search engines, referrals, etc.)
Business communications:
Email interactions and response times
Meeting attendance and participation
Project timelines and deliverables
How We Use Your Information
We use your information to deliver excellent service and maintain our business relationship:
Service Delivery:
Understanding your business needs and requirements
Providing the services you've requested
Managing projects and deliverables
Communicating about work progress and updates
Business Operations:
Processing payments and managing invoices
Maintaining accurate client records
Scheduling meetings and appointments
Providing customer support when needed
Improving Our Services:
Understanding what works best for our clients
Developing new service offerings
Analyzing business trends and outcomes
Gathering feedback to enhance our approach
Staying Connected:
Sending important project updates
Sharing relevant industry insights
Occasional marketing communications (only if you've opted in)
Following up on completed projects
Legal and Administrative:
Complying with legal and regulatory requirements
Maintaining proper business records
Protecting against fraud
Enforcing our service agreements
When We Share Your Information
We don't sell your personal information to anyone. We only share it in these specific situations:
With Trusted Partners: We may work with other professionals or service providers to deliver your project (such as specialists, contractors, or tools providers). They only get the information they need and are required to protect it.
For Legal Reasons: We may share information if required by law, to respond to legal requests, or to protect the rights and safety of Propello, our clients, or others.
Business Changes: If Propello is acquired or merges with another company, your information may be transferred as part of that transaction. We'll notify you if this happens.
With Your Permission: We may share information in other ways if you specifically agree to it, such as using your testimonial or case study in our marketing.
Your Privacy Rights
You have control over your personal information:
Access and Updates:
View the personal information we have about you
Update or correct any inaccurate information
Request a copy of your data
Communication Control:
Opt out of marketing communications
Choose how we contact you (email, phone, etc.)
Unsubscribe from newsletters or updates anytime
Data Management:
Request deletion of your personal information
Limit how we use your information
Object to certain types of processing
To exercise these rights, contact us at privacy@propello.com or reach out directly to your main contact at Propello.
How We Protect Your Information
Security is important to us, especially when handling client information:
Physical Security:
Secure office spaces with restricted access
Locked filing cabinets for physical documents
Clean desk policies for sensitive information
Digital Security:
Encrypted email communications
Secure file sharing and storage systems
Regular backups of important data
Strong password policies and access controls
Operational Security:
Limited access to client information on a need-to-know basis
Regular team training on data protection
Confidentiality agreements with all staff
Secure disposal of sensitive materials
While we implement strong security measures, we also encourage you to be mindful of what information you share and how you communicate with us.
Data Storage and International Transfers Your information is primarily stored in Australia. If we need to transfer your information internationally for any reason (such as working with international partners), we ensure appropriate protections are in place to safeguard your privacy rights.
How Long We Keep Your Information
We keep your information based on business needs and legal requirements:
Active client relationships: Throughout our working relationship
Financial records: As required by law and for accounting purposes (typically 7 years)
Project materials: Until project completion plus a reasonable period for follow-up
Marketing communications: Until you opt out or we determine it's no longer needed
When we no longer need your information, we securely delete or destroy it.
Website Cookies and Tracking
If you visit our website, we may use cookies and similar technologies to:
Remember your preferences
Understand how visitors use our site
Improve our website experience
Analyze which content is most helpful
You can control cookies through your browser settings, though this may affect how our website functions.
Children's Privacy
Propello provides professional services and is not intended for children under 16. We don't knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
Third-Party Services
We may use third-party services to help deliver our work (such as cloud storage, communication tools, or project management systems). When we do, we choose providers with strong privacy practices and ensure they protect your information appropriately.
Changes to This Policy
We may update this privacy policy from time to time. When we make significant changes, we'll:
Email you about the updates
Post the updated policy on our website
Discuss any major changes that affect our working relationship
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
Have questions about this privacy policy or how we handle your information? We're here to help:
Email: hello@propello.com Mail: Propello Privacy Team
Phone: 0416 097 775
If you're in the EU and believe we haven't addressed your privacy concerns adequately, you can also contact your local data protection authority.
We're committed to protecting your privacy and being transparent about our data practices. Thank you for trusting Propello with your business.
